CERTIFICATION(s): EXIN 103:  ISO/IEC 20000 & Cobit Foundations

COURSE DESCRIPTION:
Service providers are striving to achieve ISO/IEC 20000 to ensure a professional, structured and consistent approach to IT Service Management across all service providers According to ISO/IEC 20000 all employees of a service provider need to be aware of the importance and relevance of their activities and contribute to the achievement of IT service management objectives. CNTLC  Inc. provides you the training to achieve this certification–
The following topics are discussed
1. Introduction to ISO/IEC 20000
2. ISO/IEC 20000 Processes
3. Relationship between ISO/IEC 20000 and other best practices and standards
4. Business Relationship Management and Supplier Management
5. Service Level Management & Reporting, Budgeting and Accounting, Capacity Management, Secuirty Mgmt
6. Service Continuity & Availability, Incident, Change, Problem, Configuration and Release Management

DURATION : Instructor Led Bootcamp Saturdays from 9:00am to 5:00pm or Sundays from 12:30 to 7:30pm or 2 to 3 nights from 6:30pm to 9:30pm
We also offer self study options with course notes and review questions.

COST: Instructor led $275 per course and self study guides $100 per course