Cisco IP Telephony Support Specialist Certification

This is a new certification by Cisco Systems to address the increasing market demand for skilled network professionals who can plan, implement and support Cisco advanced IP telephony network solutions. This
certification assures that network professionals will be properly
trained in optimizing IP telephony technology and can help them evolve from conventional networks to a converged IP Telephony network.
 

CNTLC Inc. offers the following courses:
1. Cisco IP Telephony (CIPT) 642-444 
2. Cisco Voice over IP (CVOICE) 642-431
3. Deploying Quality of Service (DQoS) DQoS 642-642

CIPT 642-444
The following topics are discussed.
1.  Introduction to AVVID and CIPT Components
2.  CallManager Cluster and Deployment Options
3.  Installing Cisco CallManager
4.  Cisco IP Phones
5.  Configuring Cisco CallManager to Support IP Phones
6.  Cisco Catalyst Switches
7.  Cisco Access Gateways
8.  Route Plan Basics
9.  Advanced Route Plan
10. Telephony Class Service
11. Media Resources
12. Features
13. Cisco IP Telephony Users
14. Call Admission Control and Survival Remote Site Telephony
15. Cisco Attendant Console
16. Cisco IP SoftPhone and Extension Mobility
17. Integrated Applications
18. Bulk Administration Tool
19. Internal Server Tools

Cisco VOIP CVOICE 642-431
The following topics are discussed.
1.  Introduction to Packet Voice Technologies
2.  Analog and Digital Voice Connections
3.  Configuring Voice Interfaces
4.  Voice Dial Peers
5.  Introduction to Voice over IP
6.  Voice over IP Signaling and Call Control
7.  Improving and Maintaining Voice Quality
8.  Scalable Numbering and Applications

DQOS 642-642
The following topics are discussed.
1.  QoS Overview
2.  Classification and Marking
3.  Congestion Management
4.  Congestion Avoidance
5.  Link Efficiency Tools
6.  Policing and Shaping
7.  Call Admission Control
8.  QoS Management Tools
9.  QoS Design