Cisco IP Telephony Operations Specialist Certification

The Cisco IP Telephony Operations Specialist qualifies candidates as having the fundamental knowledge and skills required to troubleshoot Enterprise CallManager, Unity and IP network deployments as well as Deploying Quality of Service. The certification validates knowledge and expertise across a broad range of troubleshooting areas including methods, CallManager review,CallManager Dial Plan, internal services aids, external tools, voice quality and Unity configuration parameters, problems and solutions.

CNTLC Offers the following courses to prepare you for the above certification.

1. CCNA

2. Deploying Quality of Service (DQoS)

3. IP Telephony Troubleshooting (IPTT)

 

DQOS 9E0-601
The following topics are discussed.
1.  QoS Overview
2.  Classification and Marking
3.  Congestion Management
4.  Congestion Avoidance
5.  Link Efficiency Tools
6.  Policing and Shaping
7.  Call Admission Control
8.  QoS Management Tools
9.  QoS Design